Challenges:
For guests:
Guests who frequently use P2P software will consume the hotel’s limited external bandwidth, negatively impacting the access speeds of other guests and creating low overall customer satisfaction. However, guest P2P usage cannot be completely blocked, as this could result in guest complaints and reduced occupancy rates.

In addition to P2P applications, certain guests might also use proxy software to bypass local regulations, creating legal risk for the hotel and provoke possible criminal investigation.

As for malware, computer viruses can originate from guest computers and propagate across the network to infect the hotel’s systems, break down the infrastructure, or send illegitimate network traffic to the extent of service providers shutting down the hotel’s access to the Internet.

For staffs:
While on duty, staff could waste company time on non-work related network access, reducing bandwidth and decreasing productivity.

Our Solutions:
  Guarantees network service quality: SANGFOR IAM’s intelligent P2P recognition function can monitor all P2P traffic passing through the hotel’s Internet connection, so as to ensure satisfactory levels of performance for other network services. And, to maintain guest network usage satisfaction, SANGFOR IAM’s traffic control function can perform differentiated throttling of room bandwidth based on room type (e.g., higher bandwidth for VIP rooms compared to regular rooms). Thus, the hotel’s overall bandwidth performance is guaranteed, guests receive differentiated services, and network resources are more efficiently utilized.

  Guarantees compliance with network regulation and usage: Effective governance is administered via automated policy monitoring to prevent illegal network behaviors; a powerful data center feature ensures long-term storage of logs and retains complete usage records to facilitate investigation of the responsible.

  Guarantees security of internal and external networks: SANGFOR IAM’s end-point security check function can validate the integrity of guests’ computers before they are allowed to connect to the network. The built-in firewall and gateway antivirus modules further protect the hotel’s Internet access.

  Guarantees staff productivity: A comprehensive set of management functions monitors Internet access behaviors, restricting non-work related usage to increase productivity.