Level 1 Support
> SANGFOR's overseas Technical Support Center provides distance support like call, email and IM, answering the technical problems and products consultancies from customers and partners, as well as help customers solve deployment and technical problems in products application.
Response time: 8:30PM-6:00PM (M-F, UTC+8)

 

Level 2 Support
> SANGFOR's local technical engineers or partners' technical engineers passing through SANGFOR's technical authentication provide professional products deployment scheme and implementation services.
> Local engineers or partners' certified engineers will provide door to door technical service, helping customers solve the technical difficulties.

 

Level 3 Support
When Level 1 and Level 2 support cannot effectively solve the problem or provide appropriate service, SANGFOR's senior technical personnel and overseas R&D team provide product problem positioning and troubleshooting services.

 

Optional
Customer training, including product deployment, strategic set up, management and maintenance etc.