Sangfor Care Service Level

Sangfor plans are available in four levels: Standard, Advance, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance.
·Return To Factory(15 Business days ship after receipt)
·Same Day Shipment (SDS Not guaranteed Arrival)
·Next Business Day Arrival (NBD Guaranteed Arrival)
·4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed Arrival)
Service LevelDescription of Service
Technical SupportSoftware SupportHardware MaintenanceOnsite Support
SCS Standard
24 x 7 Available Remote Support
(Phone, Email and Web)
Maintenance and Major
OS Updates
RTF: Return To Factory (15 Business
days ship after receipt)
Optional
SCS Advanced
24 x 7 Available Remote Support
(Phone, Email and Web)
Maintenance and Major
OS Updates
SDS: Same day shipment (Arrival Not
Guaranteed)
Optional
SCS Premium
24 x 7 Available Remote Support
(Phone, Email and Web)
Maintenance and Major
OS Updates
NBD: Guaranteed Next business
day arrival
Optional
SCS Premium Plus
24 x 7 Available Remote Support
(Phone, Email and Web)
Maintenance and Major
OS Updates
24×7×4:Guaranteed 4 hour arrival,
7 days a week
Optional
1. All Guaranteed delivery options only available for the customer located in the SANGFOR Branch city and must be approved by SANGFOR Technologies prior to purchasing.
2. NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day
3. 8×5×4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.

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