Sangfor Care Service Level

Sangfor plans are available in four levels: Standard, Advance, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance.

 

Return To Factory(15 Business days ship after receipt)
Same Day Shipment (SDS Unguaranteed)
Next Business Day Arrival (NBD Guaranteed)
4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed)

 

 

1. All Guaranteed delivery options must be approved by SANGFOR Technologies prior to purchasing.

2. NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day.

3. 8×5×4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.