Field Application Engineer - Indonesia

Employment Type : Fulltime
Experiences : 3 years
Company Name : Sangfor Technologies
Location : Jakarta, Indonesia
Job Location Type : Office
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Responsibilities:

  • Face-to-face engagement (on-site support) with customers to provide technical support.
  • In charge of POC (Proof of Concept), demonstrations, presentations, technical exchanges, tracking and fixing technical issues, training partners and customers.
  • Complete technical document refer to TOR/training/site-reference etc.
  • Technical support by hotline, email, and other remote methods.
  • Internal technical training.

Requirements:

  • Bachelor's Degree in engineering (computer /telecommunication) or equivalent. 
  • Minimum of 3 years’ work experience in the IT industry as a technical engineer with solid knowledge of network best practices. 
  • Thorough understanding of TCP/IP, including common protocols, applications, routing & switching, and the OSI model will be an advantage. 
  • Knowledge of firewall, UTM, network security technologies or wireless technologies and familiar with mainstream network equipment (Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus). 
  • Strong analytical and problem-solving skills with a solid understanding of how to troubleshoot technical issues that involve network products. 
  • Certifications such as CCNA or CCNP along with proven experience will be helpful and desired. 
  • Dynamic and result-oriented team player, high integrity, target-focused, and able to work with minimum supervision. 
  • Good command of both spoken and written English. 

 

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