Support Plans
Sangfor plans are available in four levels: Standard, Advanced, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance.
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Return To Factory (5 Business days ship after receipt)
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Same Day Shipment (SDS Not guaranteed Arrival)
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Next Business Day Arrival (NBD Guaranteed Arrival)
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4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed Arrival)
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All Guaranteed delivery options only available for the customer located in the SANGFOR Branch city and must be approved by SANGFOR Technologies prior to purchasing.
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NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day
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9*5*4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.
Our Hotline
Technical Service Hotlines:
Local National Number:
Global : +60 12 711 7511 (7129)
Indonesia : +62 813 1099 6626
Thailand : +66 600 024 050
Macau : +853 6825 8565
Toll-Free Number:
Toll-Free Numbers:
Singapore : +65 800 852 8034
Hong Kong : +852 800 931 345
Philippines: +63 1800 839 26763
Pakistan : +92 800 900 44400
Italy : +39 800 715068
