Support Plans
Get access to technical support, software support, and hardware maintenance.
Support Plans
Sangfor plans are available in four levels: Standard, Advanced, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance.
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Return To Factory (5 Business days ship after receipt)
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Same Day Shipment (SDS Not guaranteed Arrival)
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Next Business Day Arrival (NBD Guaranteed Arrival)
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4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed Arrival)


Sangfor plans are available in four levels: Standa
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All Guaranteed delivery options only available for the customer located in the SANGFOR Branch city and must be approved by SANGFOR Technologies prior to purchasing.
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NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day
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9*5*4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.

Our Hotline
Technical Service Hotlines:
Local National Number:
Global : +60 12 711 7511 (7129)
Thailand : +66 600 024 050
Macau : +853 6825 8565
Toll-Free Number:
Indonesia : +62 0018 0349 2483 40309
Singapore : +65 800 852 8034
Hong Kong : +852 800 931 345
Pakistan : +92 800 900 44400
Italy : +39 800 715068
Support Plans
Sangfor plans are available in four levels: Standard, Advanced, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance. Return To Factory (5 Business days ship after receipt) Same Day Shipment (SDS Not guaranteed Arrival) Next Business Day Arrival (NBD Guaranteed Arrival) 4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed Arrival)
Service Level | Technical Support | Software Support | Hardware Maintenance | Onsite Support |
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SCS Standard | 24 x 7 Available Remote Support (Phone, Email, and Web) |
Maintenance and Major OS Updates |
RTF: Return To Factory (5 Business days ship after receipt) |
Optional |
SCS Advanced | 24 x 7 Available Remote Support (Phone, Email, and Web) |
Maintenance and Major OS Updates |
SDS: Same day shipment (Arrival Not Guaranteed) |
Optional |
SCS Premium | 24 x 7 Available Remote Support (Phone, Email, and Web) |
Maintenance and Major OS Update |
NBD: Guaranteed Next business day arrival |
Optional |
SCS Premium Plus | 24 x 7 Available Remote Support (Phone, Email, and Web) |
Maintenance and Major OS Updates |
24×7×4: Guaranteed 4 hour arrival, 7 days a week |
Optional |
- All Guaranteed delivery options only available for the customer located in the SANGFOR Branch city and must be approved by SANGFOR Technologies prior to purchasing.
- NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day
- 9*5*4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.