Support Request Process
To open a case, please be ready to provide:
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The serial number of hardware with the issue.
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Software version.
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Configuration data.
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A detailed description of the issue, including the impact and coverage.
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The activity when the issue occurred.


Clear contact information in the event of call-back
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Primary contact name
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Primary contact telephone number
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E-mail information
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Alternative contact(s) in the event of unavailability of the primary contact

Our Hotline
Technical Service Hotlines:
Local National Number:
Global : +60 12 711 7511 (7129)
Indonesia : +62 813 1099 6626
Thailand : +66 600 024 050
Macau : +853 6825 8565
Toll-Free Number:
Toll-Free Numbers:
Singapore : +65 800 852 8034
Hong Kong : +852 800 931 345
Philippines: +63 1800 839 26763
Pakistan : +92 800 900 44400
Italy : +39 800 715068