Support Request Process
To open a case, please be ready to provide:
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The serial number of hardware with the issue.
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Software version.
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Configuration data.
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A detailed description of the issue, including the impact and coverage.
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The activity when the issue occurred.
Clear contact information in the event of call-back
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Primary contact name
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Primary contact telephone number
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E-mail information
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Alternative contact(s) in the event of unavailability of the primary contact
Our Hotline
Local National Number:
Global: +60 127117511 (7129)
Thailand: +66 2508 8627
Indonesia: +62 81310996626
Singapore: +65 3158 1669
Hong Kong: +852 5803 7758
Italy: +39 02 9475 2641
Toll-Free Number:
Macau: +853 68258565