Sangfor Care Services

We care for your business as your success is our target.

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    Sangfor Care Services comprises a dedicated care service team that provides professional assistance to the customers holistically. Sangfor Care Services is available in four levels: Standard, Advanced, Premium, and Premium Plus. Each level is capable of offering technical support, software support, and hardware maintenance.

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    Sangfor Care Services is crafted to meet the need of customers from different industries, be it from SMEs or Multinational Enterprises. There is always a right support plan that perfectly fits your business.

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Our Hotline

Technical Service Hotlines:

Local National Number:

Global : +60 12 711 7511 (7129)

Thailand : +66 600 024 050

Macau : +853 6825 8565

Toll-Free Number:

Indonesia : +62 0018 0349 2483 40309

Singapore : +65 800 852 8034

Hong Kong : +852 800 931 345

Pakistan : +92 800 900 44400

Italy : +39 800 715068

Sangfor Care Service

Severity Level Technical Support Hardware Maintenance
Standard 24 x 7 RTF: Return To Factory (5 Business days   ship   after receipt)
Advanced  24 x 7 SDS: Same day shipment (Not Guaranteed   Arrival)
Premium 24 x 7 NBD: Guaranteed Next business day arrival
Premium Plus 24 x 7 24×7×4: Guaranteed 4-hour arrival, 7 days   a week
*On-site support is optional

Sangfor Warranty Policy
Hardware & Software Warranty
Automatic start activate from 30 days after shipment for 1 year

Contact Us

Toll-free Numbers

Philippines:

+63 1800 8392 6763

Indonesia:

+62 0018 0349 2483

Singapore:

+65 800 852 8034

Hong Kong:

+852 800 931 345

Pakistan:

+92 800 900 44400

Italy:

+39 800 715068

Local National Numbers

Local National Number:

Malaysia (Global):

+60 12 711 7511 (7129)

Thailand:

+66 60 002 4050

Macau:

+853 6825 8565

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