- Faster deployment and deletion of user workspaces
- Easily scale up or down according to business requirements
- Longer hardware lifecycle and low depreciation rate
- Electricity saving: 0.5KW/Thin Client/Day
The Ideal Workspace Solution For Call Centers
Replace traditional desktop PCs with Sangfor Virtual Desktop Infrastructure (VDI) to enhance your call center's efficiency, security, and productivity. This scalable solution allows you to start small and expand as your call center grows. Shift your focus from dealing with IT issues to creating business value with Sangfor VDI.
Challenges of Using Traditional PCs in Call Centers
Multiple Employees Share the Same Seat/PC Without Data Isolation
High Electricity Consumption & Hardware Depreciation
Hardware and Software Failures Disrupt Call Connections
Frequent Setup and Removal of PC Environments
Difficult to Meet Security Compliance and Client Requirements
Poor User Experience With Traditional Windows Remote Desktop
Sangfor VDI Call Center Solution: Features and Benefits
Elastic Cloud Architecture and Thin Client Solution
Optimized for Shared Seating Arrangements
- Deliver a standard and unified desktop to users with restored VMs
- Recover business in a short time by restoring the VM
- Multiple users share VMs in a pool to improve resource utilization
- Users retain personal data and configurations across diffierent seats with User Profile
- Management (UPM) for greater flexibility
End-to-End Security Protection for Client Information
- Built-in Data Loss Prevention (DLP) protects against data leakage by internal users
- Ransomware protection with the integrated aSEC security component
- Multiple data copies stored on backend servers prevent data loss due to disk errors
Work Anytime, Anywhere, on Any Device
- Smooth and secure access from remote work locations
- Data consistency across multiple devices
- Compatible with both legacy and the latest OS, including Win 7, Win 10, and Win 11
Elastic Cloud Architecture and Thin Client Solution
- Faster deployment and deletion of user workspaces
- Easily scale up or down according to business requirements
- Longer hardware lifecycle and low depreciation rate
- Electricity saving: 0.5KW/Thin Client/Day
Optimized for Shared Seating Arrangements
- Deliver a standard and unified desktop to users with restored VMs
- Recover business in a short time by restoring the VM
- Multiple users share VMs in a pool to improve resource utilization
- Users retain personal data and configurations across diffierent seats with User Profile
- Management (UPM) for greater flexibility
End-to-End Security Protection for Client Information
- Built-in Data Loss Prevention (DLP) protects against data leakage by internal users
- Ransomware protection with the integrated aSEC security component
- Multiple data copies stored on backend servers prevent data loss due to disk errors
Work Anytime, Anywhere, on Any Device
- Smooth and secure access from remote work locations
- Data consistency across multiple devices
- Compatible with both legacy and the latest OS, including Win 7, Win 10, and Win 11
Teleperformance Indonesia offers digitally integrated business services and customer care services to leading local and multinational companies. As almost half of its workforce was working remotely, it needed to address concerns about the security of its call center PCs and provide efficient remote support for PC-related issues.
Sangfor’s Solution
- Sangfor VDI simplifies user workspace setup with template-based deployment, saving time and reducing errors.
- Sangfor VDI offers robust security controls to protect against data leakage.
- Sangfor VDI uses advanced technologies such as Remote Access Protocol (SRAP) for fast and reliable connectivity.
- Centralized management allows for remote support and streamlined troubleshooting.
J&T Express is Indonesia’s leading logistics company, with a global workforce of almost 350,000 employees and operations across 13 countries. J&T Express’ rapid growth demanded greater business stability and cyber security to manage a growing inventory of PCs and safeguard the company’s data.
Sangfor's Solution
- J&T Express implemented Sangfor VDI in its call center, enabling multiple employees to share individual seats and reducing the number of PCs required.
- Sangfor VDI's integrated data protection features prevent sensitive data leakage and protect against cyber-attacks like ransomware.
- Sangfor VDI’s elastic cloud architecture allows J&T Express to scale resources up or down based on the call center’s staff numbers and call volume, ensuring smooth operations and optimal resource utilization.
