Job description
Responsibilities:
As a pivotal figure in the sales process, the Technical Presales Engineer bridges the gap between technical expertise and customer requirements. This role entails a comprehensive understanding of customer needs, proficient presentation of technical solutions, and adept demonstration of how our products or services can address those needs. Technical Presales Engineers collaborate closely with sales teams to drive revenue growth and foster enduring customer relationships.
- Technical Expertise: Cultivate a deep understanding of the company's offerings and remain abreast of industry trends and technologies.
- Customer Engagement: Assess potential clients' technical requirements and business challenges through active engagement.
- Solution Presentations: Craft and deliver compelling technical presentations, demonstrations, and proposals elucidating the value of our offerings.
- Technical Support: Provide pre-sales technical support, address customer inquiries, and resolve product functionality and compatibility concerns.
- Product Knowledge Transfer: Train sales teams on the technical intricacies of our products or services, empowering them to effectively communicate benefits to customers.
- Proof of Concept (PoC): Collaborate with customers to design and execute PoCs to validate the efficacy of proposed solutions.
- Technical Documentation: Prepare and maintain technical documentation, encompassing proposals, case studies, and specifications.
- Competitive Analysis: Stay abreast of competitors' offerings and market trends to strategically position our products or services.
- Project Technical Work: Oversee technical aspects in later project stages, including device deployment for business operations and technical debugging.
- Simulations and Testing: Conduct simulations and testing as required for troubleshooting and upon request.
- Technical Focus Areas: Specialize in enterprise network security, Endpoint Security, EDR, NDR, XDR, Server Virtualization, Backup, Cybersecurity Services, and SD-WAN technology.
- Ad-Hoc Duties: Fulfill any other duties as required or assigned.
Requirements and Qualifications:
- Experience: Minimum of three years in presales for IT enterprise solutions.
- Education: Professional Certificate/Diploma/Degree in Computer Science/IT, Networking, or equivalent.
- Technical Proficiency: Demonstrated experience in a technical role such as software engineering, system administration, or technical support.
- Problem-Solving Skills: Strong aptitude for problem-solving and the ability to articulate complex technical concepts in simple, customer-friendly language.
- Communication Skills: Excellent written and verbal communication and presentation skills.
- Customer Focus: Customer-centric mindset with a knack for building and nurturing strong customer relationships.
- Sales Collaboration: Familiarity with sales processes and the ability to collaborate effectively with sales teams.
- Flexibility: Willingness to travel occasionally for customer meetings or demonstrations.
- Certifications: Relevant certifications (e.g., product-specific certifications and Cloud or Security relevant certifications) are advantageous.
- Technical Presales Engineers play a pivotal role in aiding customers' decision-making processes and significantly contribute to the company's sales success.
