End of Sale & End of Service Notification
Official End of Sale (EOS) and End of Service Life (EOSL) Notification — KubeManager Container Cloud PaaS Software V6.0 (Enterprise Edition)
Document No.: CBG-TS202208002 Date: August 30, 2022
To our valued customers and partners,
Sangfor Technologies hereby formally announces the end of sale and end of service life for KubeManager Container Cloud PaaS Software V6.0 (Enterprise Edition). This notification outlines the key milestone dates, transition policies, and support arrangements to assist you in planning your product roadmap accordingly.
1. Product Discontinuation Overview
| Item | Details |
|---|---|
| Product | KubeManager Container Cloud PaaS Software V6.0 (Enterprise Edition) |
| Reason for Discontinuation | To enable unified management of subsequent product versions. |
2. Key Milestone Dates
| Milestone | Date | Definition |
|---|---|---|
| End of Sale (EOS) | Sept 30, 2022 | After this date, the product will no longer be available for sale; the SKU will be removed from all ordering systems. |
| Last Order Acceptance Date | Sept 30, 2022 | After this date, new purchase orders for this product will no longer be accepted. |
| End of Software R&D | Sept 30, 2022 | After this date, no new software version releases or feature updates will be provided. |
| Last Service Renewal Order Date | Sept 30, 2025 | After this date, new service contract signings or renewals for this product will no longer be accepted. Service may be renewed up to a maximum of September 30, 2027. |
| End of Software Maintenance | Sept 30, 2027 | After this date, no further patch releases or software maintenance updates will be provided. |
| End of Service Life (EOSL) | Sept 30, 2027 | After this date, all after-sales technical support services for the product will be discontinued. |
3. Post-EOSL Support Channels
Effective as of the End of Service Life date, Sangfor will cease fault resolution and security patch updates for the discontinued product. However, you may still reach out regarding technical or product-related inquiries through the following self-service and general support channels:
- Sangfor Intelligent Support Bot
- Sangfor Community Forum
- Sangfor 24/7 Service Hotline: +60 127117511 (7129)
We sincerely apologize for any inconvenience this product lifecycle adjustment may cause. Please be assured that the end of sale will not affect existing service contracts or the quality of services already in effect — Sangfor will continue to honor all active service agreements through their contracted term, up to the EOSL date.
If you have any questions regarding Sangfor's product lifecycle management policy, please contact your Sangfor sales representative or call our 24-hour service hotline at +60 127117511 (7129).
Thank you for your understanding, trust, and continued support.
Sincerely,
Sangfor Technologies Inc.
August 30, 2022