Job description
Position responsibility:
Assist with Deployment and Troubleshooting
- Provide support to senior on deploy implementation, configure, and install network devices
- Provide level 1 remote/onsite troubleshooting to resolve issues
- Assist in performing simple network topology testing
Hardware Repair and Maintenance
- Perform a POC device health check and maintenance to ensure that the device is in a healthy state
- Provide Return Merchant Authorization (RMA) service to repair faulty device
Technical Consultation and Security Services
- Provide technical consultation and assistance on the POC project
- Provide after-sales User Administrative Training to customers
Professional skill:
- Understanding of TCP/IP, routing and switching, network protocol, security practice, etc.
- Good communication and written skills in English and Cantonese
- Positive, communicative, and customer-oriented attitude
- Knowledge of virtualization such as VMware for private cloud, and public cloud like AWS/Azure/GCP is a plus.
- Knowledge of application systems (database, ERP, CRM, etc), storage technology, or Unix/Windows working experience is a plus
- Having any industry certificates (CISSP, CCNA, CCNP, CCSP, etc) is a plus
