Incident Response Service

In the pre-incident phase, Sangfor helps the organization assess external attack surfaces and vulnerabilities before the attack occurs. Organizations immediately know if existing network architecture, network setup, security practices and security controls are sufficient to defend against malware attacks like Advanced Persistent Threat (APT) and most ransomware and mining viruses. Attack surfaces, vulnerabilities, weak areas and risks are identified before the attackers can take advantage or exploit them. Organizations are advised to fix vulnerabilities and create a risk mitigation plan according to recommendations provided by Sangfor, reducing the likelihood of being attacked and keeping associated risks to a minimum.

Should a malware attack successfully, the Sangfor Incident Response Team will provide immediate support, within the scope agreed to in the SLA, to mitigate the incident and minimize impact. During this phase, Sangfor will assist customers by performing compromised machine containment, forensic investigation, evidence collection and malware eradication.

After the impacted services have recovered and the incident case is closed, organizational business operations will be operating as usual. Sangfor will review the organizations’ protection capabilities against malware attack, and provide external attack surface assessment services and external firewall rule set and configuration review, ensuring that new vulnerabilities, weak points and misconfiguration are identified, preventing similar attacks in the future.