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What is Sangfor Incident Response?

Sangfor operates on the premise that “Precaution is Always Better Than a Cure,” but Sangfor also believes that a lesson learned could greatly increase cybersecurity awareness among employees, including those at an executive level. With increased awareness comes better response in the instance of cyber and security incidents. Protecting the organization from attack is not the responsibility of only the IT security team, but of everyone in the organization.

“All men make mistakes, but only wise men learn from their mistakes.” – Winston Churchill, former PM of the UK

Sangfor provides a closed-loop incident response service solution to organizations, separating security incidents into three major phases:


Pre Incident Mid Incident Post Incident

Major Phases of the Cyber Security Incident Response Service

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Pre-Incident Phase

In the pre-incident phase, Sangfor helps the organization assess external attack surfaces and vulnerabilities before the attack occurs to ensure greater malware protection. Organizations immediately know if existing network architecture, network setup, security practices, and security controls are sufficient to defend against malware attacks like Advanced Persistent Threat (APT), and most ransomware and mining viruses. Attack surfaces, vulnerabilities, weak areas, and risks are identified before the attackers can take advantage or exploit them. Organizations are advised to fix vulnerabilities and create an incident response plan template according to recommendations provided by Sangfor, thus reducing the likelihood of being susceptible to cyber security incidents and keeping associated risks to a minimum.

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Mid-Incident Phase

Should a malware attack be successful, the Sangfor Incident Response Team will provide immediate support, within the scope agreed to in the SLA, to mitigate the incident and minimize impact. During this phase, Sangfor will assist customers by performing a series of incident response services, including compromised machine containment, forensic investigation, evidence collection, and malware eradication.

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Post-Incident Phase

After the impacted services have recovered and the incident case is closed, organizational business operations will operate as usual. Sangfor will review the organization’s protection capabilities and malware protection and provide external attack surface assessment services and external firewall rule set and configuration review, ensuring that new vulnerabilities, weak points and misconfigurations are identified, preventing similar attacks from occurring in the future.

Scope of Incident Response Service

  • External Attack Surface Assessment
  • Indicator of Compromise (IOC) Determination
  • External Firewall Ruleset and Configuration Review
  • Malware In-depth Analysis
  • Malware Family and Type Identification
  • Malware Eradication
  • Initial Attack Vector Identification
  • Remediation
  • Kill Chain / Chain of Infection Determination
  • Internal Network Threat Analysis and Assessment (for selected customers only)

Incident Response Service Deliverable

External Firewall Ruleset and Configuration Review Report

Security Incident Report

Security Strengthening and Reinforcement Proposal

Threat Analysis and Remediation Report (for selected customers only)

External Attack Surface Assessment Report

Yearly Security Incident Report

Why Sangfor Incident Response?

Sangfor Incident Response is the ideal incident response plan to have in place as it provides a host of useful benefits. To find out more about the perks of and why it is unique from the other incident response services on offer, please refer to the sections below:

Benefits of Sangfor Incident Response Service

  1. Determination of Potential External Threats. The external vulnerability assessment can simulate how an attacker identifies attack surfaces, gains entry to the network, and eventually focuses on exploiting a certain point to threaten to the whole network. In this way, potential network-wide security vulnerabilities are determined and an incident response plan template can be put in place.
  2. Security Awareness Enhancement. Any potential vulnerability, no matter how small, identified from the external view of an organization has the potential for disaster. Therefore, the external attack surface assessment service enables the responsible personnel to effectively eliminate any tiny security defect through adequate ransomware and malware protection, thereby reducing the overall security risk.
  3. Security Skill Improvement. The user's security skills are improved during interaction with the investigators and analysts. In addition, the investigation results and lessons learned help customers in identifying the vulnerabilities and mistakes that may have been overlooked previously, allowing the customer to fix the issues and prepare a remediation plan centered around cyber security incident response. This will ultimately reduce the likelihood of a secondary attack.


sangfor incident response service benefits

How is Sangfor Different from Others?

  • Strengthened defenses against future attacks
  • Minimized impact and damage should an attack occur
  • Prepare for future attacks
  • Reduce downtime & ensure business continuity
  • Maintain public trust
  • Competitive and cost-effective services
  • Immediate response
  • Assessment service to reduce the likelihood of attacks
  • Professional security reinforcement and strengthening advice

sangfor incident response service comparison

Success Stories

The benefits of Sangfor’s incident response service have been felt far and wide, and utilized by clients of all sizes in different countries around the world. 

Incident Response Customer Success Stories

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