The hardware warranty period is one (1) year from the **thirtieth date after shipment.
Return Material Authorization
Products returned to SANGFOR must be pre-authorized by SANGFOR with a Return Material Authorization (RMA) number. Before returning any Product, Customer must contact Sangfor Support and obtain a Return Material Authorization (RMA) number by calling the designated support telephone number. If Sangfor Support verifies that the Product is likely to be defective, Sangfor will issue Customer an RMA number, which allows Customer to return the defective unit to Sangfor for repair or replacement.Shipment
Only packages with RMA numbers written on the outside of the shipping carton and/or the packing slips and shipping paperwork will beService Level | Service Level | Standard | Advance | Premium | Premium Plus | DOA | |||||
Destination | Sangfor | Customer | Sangfor | Customer | Sangfor | Customer | Sangfor | Customer | Sangfor | Customer | |
Hong Kong | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Malaysia | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Singapore | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Indonesia | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Thailand | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Philippines | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Vietnam | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Myanmar | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
South Korea | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Taiwan | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Pakistan | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
UAE | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Italy | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ | ||||||
Others | To Customer | √ | √ | √ | √ | √ | |||||
To Sangfor | √ | √ | √ | √ | √ |
DOA
Since the warranty period starting date to 90 days, the hardware failure is defined as DOA (man-made surface scratch and other defects that do not affect the device function will not be deemed as DOA). Sangfor will send the brand new replacement in one day after hardware failure been confirmed (DOA confirmed after 15:00 will be dispatched before the next day noon). For quick replacement, customer should send the failure device with original package back to the designated address with 5 days after receiving the replacement device, otherwise should pay for the replacement device with purchase price.Repair or Replace
Sangfor may replace or repair the Product with either a new or reconditioned Product.Remedy
Customer's exclusive remedy and the entire liability of SANGFOR under this limited warranty and any other guarantee made by SANGFOR is, at SANGFOR's option, to repair or replace any Product or component that fails during the warranty period at no cost to customer.Restrictions
The foregoing limited warranties extend only to the original Customer, and do not apply if:DISCLAIMER, LIMITATION OF REMEDY
SANGFOR should not assume the below responsibilities according to this warranty clauses:*&**: the hardware and software warranty period is one (1) year from the one hundred and eightieth date after shipment in European area.