·Manufacture's hardware warranty = 1 year (every product) 1.Support option = Standard business hours 2.Replacement option = Advanced ·Installation Sangfor Care Services or local authorized Sangfor partner | ·Sangfor Care Service options Technical Support = 24x7 Available Remote Support(Phone, Email ) Software, Firmware update maintenance service Hardware warranty service ·Training On-site training or remote training |
| Severity Level | Technical Support | Hardware Maintenance |
|---|---|---|
| Standard | 24 x 7 | RTF: Return To Factory (15 Business days ship after receipt) |
| Advanced | 24 x 7 | SDS: Same day shipment (Not Guaranteed Arrival) |
| Premium | 24 x 7 | NBD: Guaranteed Next business day arrival |
| Premium Plus | 24 x 7 | 24×7×4:Guaranteed 4 hour arrival, 7 days a week |
Sangfor Warranty Policy
Hardware & Software Warranty
·Automatic start activate from 30 day after shipment for 1 year
1. Must be pre-authorized by SANGFOR and have RMA number 2. Request RMA number by call to local support (RMA Services period) | 3. Sangfor Support Engineer verify case 4. If product defect, Sangfor will issue Customer an RMA number |
| Hotline | |
|---|---|
| International Service Centre:+60 12711 7129 (7511) | tech.support@sangfor.com |
| Malaysia: 1700
81 7071 Hong Kong: +852 81257201 Singapore: +65 3152 9370 Other Regions: +60-12-7117511 (7129) |
