Gruppo Distribuzione’s Global BPO Services
Gruppo Distribuzione S.p.A. is an Italian company founded in 2012 that operates internationally, with its HQ in Rome and branch offices in Italy, Romania, and Brazil. Active in the Business Process Outsourcing (BPO) sector, it offers high value-added services in the telecommunications, media, energy, finance, and public administration sectors.
Summary
- Sector: Services – Customer Care
- Location: Rome, Italy
IT Infrastructure Challenges
With the growing spread of remote work and the need to ensure operational continuity, flexibility, and security, Gruppo Distribuzione felt the urgency to review the IT infrastructure supporting its services. The goal was to implement a technological solution that:
- Enabled flexible service delivery in Remote Working mode
- Ensured high security standards
- Allowed rapid implementation
- Optimized IT costs and management
The group's operating environment, active 24/7 with highly diverse activities, required a platform capable of managing hundreds of simultaneous users while maintaining high levels of performance and stability.
After a thorough analysis and testing phase, Gruppo Distribuzione identified Sangfor aDesk VDI (Virtual Desktop Infrastructure) as the most suitable solution for its needs.
Sangfor Solution
To effectively address new operational challenges, Gruppo Distribuzione adopted Sangfor aDesk VDI solution designed to support the digital transformation of work environments.
Sangfor aDesk enables the creation of a secure, resilient, and scalable virtual desktop infrastructure, allowing users to work reliably and productively from any location.
Following a successful Proof of Concept (PoC), implementation was completed in record time: within just four weeks, the system was tested, configured, and put into production. The new VDI environment now supports 350 concurrent users engaged in complex and diverse activities, ensuring continuous and secure access to company resources.
The adoption of the Sangfor VDI solution has delivered tangible benefits across multiple areas:
• Security and Flexibility: The IT environment is now more secure and able to quickly adapt to new operational needs.
• Efficient IT Management: Centralized control has simplified resource management and reduced technical intervention times.
• Cost Reduction: Better use of hardware/software resources and improved energy efficiency.
• Centralized and Secure Access: Virtual workstations can be accessed from a single console, ensuring operational continuity and data protection.
• Advanced Remote Work Support: High performance for remote users, with collaboration tools always available.
• Simplified IT Administration: Intuitive and unified interfaces enhance IT team productivity and reduce complexity.
• Resilience: High availability and service continuity even in case of failures, thanks to automatic failover and redundant infrastructure.
• Scalability: The infrastructure grows with the organization, with the ability to easily add new users and resources.
