Sangfor plans are available in four levels: Standard, Advanced, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance.
- Return To Factory (5 Business days ship after receipt)
- Same Day Shipment (SDS Not guaranteed Arrival)
- Next Business Day Arrival (NBD Guaranteed Arrival)
- 4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed Arrival)
Service Level
|
Description of Service
|
Technical Support
|
Software Support
|
Hardware Maintenance
|
Onsite Support
|
SCS Standard
|
24 x 7 Available Remote Support
(Phone, Email, and Web)
|
Maintenance and Major
OS Updates
|
RTF: Return To Factory (5 Business
days ship after receipt)
|
Optional
|
SCS Advanced
|
24 x 7 Available Remote Support
(Phone, Email, and Web)
|
Maintenance and Major
OS Updates
|
SDS: Same day shipment (Arrival Not
Guaranteed)
|
Optional
|
SCS Premium
|
24 x 7 Available Remote Support
(Phone, Email, and Web)
|
Maintenance and Major
OS Updates
|
NBD: Guaranteed Next business
day arrival
|
Optional
|
SCS Premium Plus
|
24 x 7 Available Remote Support
(Phone, Email, and Web)
|
Maintenance and Major
OS Updates
|
24×7×4: Guaranteed 4 hour arrival,
7 days a week
|
Optional
|
- All Guaranteed delivery options only available for the customer located in the SANGFOR Branch city and must be approved by SANGFOR Technologies prior to purchasing.
- NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day
- 9*5*4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.
