This site uses cookies to enhance your experience.  By continuing to visit this website, you consent to the use of these cookies. Click here to learn more about our privacy policy.

Support Plans

Sangfor plans are available in four levels: Standard, Advanced, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance.

  • Return To Factory (5 Business days ship after receipt)
  • Same Day Shipment (SDS Not guaranteed Arrival)
  • Next Business Day Arrival (NBD Guaranteed Arrival)
  • 4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed Arrival)

 Service Level
Description of Service
 Technical Support
 Software Support
 Hardware Maintenance
 Onsite Support
 SCS Standard
 24 x 7 Available Remote Support
(Phone, Email, and Web)
 Maintenance and Major
 OS Updates
 RTF: Return To Factory (5 Business
 days ship after receipt)
 Optional
 SCS Advanced
 24 x 7 Available Remote Support
(Phone, Email, and Web)
 Maintenance and Major
 OS Updates
 SDS: Same day shipment (Arrival Not
 Guaranteed)
 Optional
 SCS Premium
 24 x 7 Available Remote Support
(Phone, Email, and Web)
 Maintenance and Major
 OS Updates
 NBD: Guaranteed Next business
 day arrival
 Optional
 SCS Premium Plus
 24 x 7 Available Remote Support
(Phone, Email, and Web)
 Maintenance and Major
 OS Updates
 24×7×4: Guaranteed 4 hour arrival,
 7 days a week
 Optional

 

  • All Guaranteed delivery options only available for the customer located in the SANGFOR Branch city and must be approved by SANGFOR Technologies prior to purchasing.
  • NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day
  • 9*5*4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.