Support Request Process
To open a case, please be ready to provide:
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The serial number of hardware with the issue.
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Software version.
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Configuration data.
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A detailed description of the issue, including the impact and coverage.
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The activity when the issue occurred.
Clear contact information in the event of call-back
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Primary contact name
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Primary contact telephone number
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E-mail information
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Alternative contact(s) in the event of unavailability of the primary contact
Our Hotline
Technical Service Hotlines:
Local National Number:
Global : +60 12 711 7511 (7129)
Thailand : +66 2 508 8627
Macau : +853 6825 8565